Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return,

 Log into your Cinachi account https://shopify.com/77855326514/account 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds and Exchanges

Need to return or exchange your order? We offer returns and exchanges within 10 days of the delivery date, with the exception of our fine jewelry. All fine pieces are final sale and cannot be returned or exchanged! We offer a 30-day guarantee on all of our jewels, so if any of your pieces tarnish, please email us with your order # and a photo of the jewelry item that needs to be exchanged!

If you return your order within 10 days of delivery, you can get

• Store credit AND 10% off your order if you exchange it.
• Store credit you can save for later that’s equal to what you originally paid

There are only a couple of exceptions to our return and exchange policy:

• Sale items and gift cards are final.
• Custom items and fine jewelry are made just for you, so we can’t return or exchange them. We hope you understand!

Still have questions?
You can always contact us for any return question at hi@cinachi.com.