Shipping Experience
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
What comes in the House of Cinachi box?
Every order is a curated experience. You’ll receive your jewelry in our signature branded packaging, along with a "Jewelry Lab" care card to help you master the longevity of your new hardware.
When will I get my order?
- We operate on a "Batch" release system to ensure quality, processing usually takes 2–3 business days.
- Shipping times vary by location: 1–3 days for Lagos, 3–7 days for other Nigerian states, and 7–14 days for our international "Dolls" in the UK, USA, and beyond.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
The Craft & Materials
What exactly is "Maison-quality" Gold-Plated Brass?
While standard jewelry often uses thin "flash plating," our pieces are designed with longevity in mind.
We use a professional-grade gold-plating process over a sculptural brass base, giving you the weight, warmth, and artistic detail of fine jewelry at an accessible price point.
Does House of Cinachi offer jewelry for men?
Yes. While our foundations are in feminine "dainty wins," our Maison is an inclusive studio.
We are expanding into masculine "Hardware," featuring artisanal leather and structured metal pieces designed for those who value hard high-end mystery.
What is Cinachi "Glacia" Crystal
Glacia is our signature grade of natural, high-refractive zircon.
Unlike synthetic stones, Glacia zircons are ancient gemstones known for their "double refraction," which creates a crisp, icy fire that mimics the clarity of a glacier.
It is the cornerstone of our "Do It Shining" philosophy.
Lifestyle & Longevity
Can I wear my Cinachi pieces in the shower or gym?
To keep your pieces "shining" for years, we recommend keeping them dry.
Water, sweat, and chemicals (like chlorine or soap) can accelerate the oxidation process of the brass base.
Your jewelry should be the "last thing on and the first thing off".
How do I clean and maintain gold-plated jewelry?
To preserve the gold layers, use a soft, dry microfiber cloth to gently wipe away skin oils after each wear.
Never use abrasive cleaners, as these will strip the gold plating and dull your Glacia stones.